FAQ

Mila Finder was created to help you find the things that matter to you most. When you activate Mila Finder and attach it to your belongings, you can use it to keep track of just about anything!

Your Mila Finder can be discovered by your smartphone or tablet within Bluetooth range. To secure the best connection and most up-to-date location information when your Mila Finder and smartphone are within range of each other make sure that:

• Bluetooth is turned on

• The Mila Finder app is always open and running (foreground or background)

• Location services should be enabled

• "Always" should be checked for users running iOS

• Location Permissions should be toggled on for users running Android

If any of these 3 things are not true, your Mila Finder app and the device will not function together properly.

Calling your Mila Finder makes finding it easy!

Here’s how:

1. Open up the Mila Finder app to see your connected Finders

2. Tap the Mila Finder you want to call

3. Tap the blue “Alarm” icon

4. Listen for the Mila Finder tune!

After you’ve found your Finder, tap the “Alarm” icon again or press the button on your Finder once to stop the ringing.

Locating your misplaced phone just got easier!

Here’s how:

1. Double tap the button on the connected Mila Finder

2. As long as the phone and Finder are within range, an alert will sound on your phone

3. If you don't hear the alert or your phone is on silent, double tap the Finder again to turn the volume up on your phone

After you’ve found your Phone, press the button on your Finder once to stop the ringing.

If you misplace your Mila Finder and it’s not nearby, the Mila Finder app can help you retrace your steps to its last known location.

When your Mila Finder is within range of your phone, and the app is open in the background, the Finder and your phone are communicating with each other. But when the app is closed out or the Finder gets out of range of your phone,  the Mila Finder app will immediately record on the map the last time and place your Finder and mobile device were connected to each other.

To check your map:

1. Open the Mila Finder app and tap on the Finder you want to locate

2. Select the “Map Pin” icon to view the last connected location on the map

3. Tap the Finder pin on the map to get directions to the exact location

Once you arrive, check to see if your lost Finder connects in the app so that you can call it!

REMEMBER!

Ensuring the app is running in the background of your device is critical for your Finder to be able to communicate its location to your app.

Mila Finder is only compatible with iOS and Android devices. Phones with Windows OS are not supported.

iOS

Mila Finder is compatible with iOS devices running iOS 8 and newer:

New iOS devices will also be supported as they become available, as long as they have Bluetooth 4.0 support.

Android

Mila Finder us compatible with Android devices running 4.3 or higher.

Some models that are compatible:

• Google Pixel/XL and Pixel 2/2 XL

• Samsung Galaxy (S5 or newer)

• Samsung Note 8

• Nexus (5X or newer)

If your device is not listed above, it may still be compatible with Mila Finder. There are many Android devices that have not been officially tested with Mila Finder but most of them work.